Returns & Exchanges
If a piece is not right, our returns process keeps every step clear and secure.
How to arrange a return
- Email returns@jkweendom.co.za within 7 days of delivery.
- Include your order number, the item, the reason for the return and clear photographs where relevant.
- We will reply with the next steps. If a return is approved, we will send the return instructions.
- Sign in to My Account to view your order details and follow your order.
Eligibility and return instructions
For a change-of-mind return to be eligible, the item must be unused, unworn, unwashed and in its original condition, with original labels, packaging and any accompanying items where applicable. Proof of purchase is required. Sale or promotional items, gift cards and made-to-order, personalised or hygiene-sensitive items may be excluded from this voluntary policy.
Once a return is approved, we will send the return address privately. Please do not send an item back before receiving these instructions.
Printed panels vary between production runs, no two pieces are identical. Panel variance is part of the design and is not a defect.
Refund codes and statutory remedies
Once an eligible change-of-mind return has been received and reviewed, we will send a refund code to the email address used for the order. The code will equal the approved value of the returned item. Enter the code at checkout against another JKweendom product and its value will be deducted from that purchase.
We do not ask customers to send bank-account or card details by email. If an item is damaged, defective, incorrect or not as described, we will review the return and provide the appropriate repair, replacement or refund in line with applicable consumer law.
Exchanges and return delivery
We do not offer direct exchanges through the returns process at this stage. If an eligible change-of-mind return is approved, the refund code can be used at checkout to purchase another product.
Customers pay the return-delivery cost for an eligible change-of-mind return. JKweendom pays the return-delivery cost where an item is faulty, damaged, incorrect or not as described.
Refund codes are issued after an eligible return has been received and reviewed. Please keep the confirmation email and use My Account to follow your order.
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